Customer Success Manager - Remote, Mexico
Core
Deliver value and exceptional customer experience to US-based merchants, driving retention, expansion, and overall satisfaction for a customer marketing platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention strategies, automated playbooks, and expansion initiatives for Shopify brands.
Domain
SaaS / E-commerce / Customer Marketing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer retention management, revenue expansion, account management, cross-functional collaboration, product expertise, strategic consulting, process improvement, high-volume environment management.
Preferred skills
Familiarity with Shopify, Klaviyo, or Google Shopping.
Responsibilities
Own customer retention and Net Retention Revenue; manage assigned book of business including QBRs and onboarding; source and book demos for Account Management; drive product adoption and education; collaborate with Support, Onboarding, and Engineering teams; build automated playbooks.
Seniority
Mid-Senior, hands-on IC
