Senior Enterprise Customer Success Manager (AUS)
Core
Own complex enterprise client relationships to drive account growth, usage optimization, and strategic project delivery for research insights.
Role type
Senior Enterprise Customer Success Manager
Builds
Custom research solutions and high-impact research cadences for enterprise clients
Domain
Market Research / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, retention and utilization ownership, enterprise procurement navigation, multi-threaded stakeholder management, project scoping and planning, product demonstration
Preferred skills
Turning at-risk accounts around, experience in high-growth/startup environments, sales awareness
Technologies
Slack, Hubspot, Google Workspace
Responsibilities
Build strategies to optimize account usage and increase engagement, deliver product demonstrations and create custom solutions, conduct face-to-face customer meetings and attend industry conferences, monitor key account performance and develop growth strategies, guide clients in shaping research projects that drive business outcomes, collaborate with internal teams to ensure seamless project delivery