Customer Success Manager
Core
Trusted advisor and face of Ideals for 180–200 clients in Ukraine and Eastern Europe, guiding them from onboarding through adoption, renewal, and growth using Virtual Data Room and Board platforms.
Role type
Customer Success Manager (Renewals & Growth)
Builds
Client retention, revenue growth, and product adoption for B2B SaaS clients
Domain
B2B SaaS, secure business collaboration, due diligence, fundraising
Required skills
Client onboarding and training, account reviews, contract negotiation, upsell and cross-sell, case study creation, churn analysis, stakeholder collaboration
Preferred skills
Outbound sales background, CRM platform experience, AI tool usage, B2B SaaS experience
Technologies
HubSpot, PlanHat, Gainsight, AI tools
Responsibilities
Onboard new clients with kick-off trainings, build long-term relationships via regular contact and support, monitor client activity to drive adoption, lead renewals and upgrades, identify upsell opportunities, create case studies and manage exit interviews
Seniority
Mid-level, hands-on IC