Team Leader - Contact Centre
Core
Lead, mentor, and manage a diverse team in a fast-paced, 24/7 contact centre environment to ensure targets and KPIs are achieved.
Role type
Team Leader (Contact Centre)
Builds
Customer service operations and team performance
Domain
Contact Centre / Customer Service
Deliverable
client delivery
Required skills
Team leadership, rostering, stakeholder liaison, target/KPI management, customer relationship building, attention to detail, computer skills
Responsibilities
Lead, mentor, motivate and manage a diverse team; Ensure set targets and KPIs are achieved; Manage day-to-day workload of team members as well as rostering; Liaise with internal and external stakeholders; Work within a fast-paced contact centre environment that operates 24/7
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