Security Operations Center Lead
Core
Lead a 24/7/365 security operations team monitoring physical sites for intrusion, natural disasters, and civil unrest across the US.
Role type
Senior Security Operations Center Lead (Team Management)
Builds
Safe and Secure Operations Center for Carvana's physical retail sites
Domain
Physical security operations / Risk management
Deliverable
client delivery / physical/clinical work
Required skills
Team leadership and performance management, Crisis response coordination, Alarm and CCTV monitoring, Incident triage and escalation, Process improvement, Staffing and scheduling
Preferred skills
Project management (Jira, Wrike, MS Project), Crisis Management Leadership
Responsibilities
Oversee day-to-day activities of assigned team; Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives; Engage assigned team, provide appropriate coaching, development and performance management; Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals; Prevent and resolve conflict among team members; Monitor and ensure adherence to systems, policies, procedures, and performance standards; Maintain staff by recruiting, selecting, orienting, and training employees; Positively reinforce and monitor progress toward team goals; Timely and effectively communicate information to other relevant teams and stakeholders; Support leadership and participate in implementation and execution of team/department initiatives, and strategies; Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained; Assign and hold team members accountable to work schedules to ensure appropriate staffing to meet relevant KPIs and goals; Provide direction to Associates to ensure the appropriate response to routine and emergency calls, alarm and video triggers; Assess alarm data, information and create independent recommendations to help drive alarm reduction; Assess and lead ROC response to life safety incidents (medical, safety, natural disasters, etc.) and determine proper course of action for Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems; Ensure team adherence to outlined Service Level Agreements; Maintain various records of communications and events.
Seniority
Senior, hands-on IC with team management
