Operations Manager
Core
Lead a department to solve business problems through innovation and provide the best possible customer experience to clients.
Role type
Operations Manager
Builds
Customer experience operations and management systems
Domain
Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
KPI management, team leadership, employee development, data analysis, target delivery, cross-functional communication, cultural awareness, empathy, multitasking
Preferred skills
Experience with customer experience operations systems
Responsibilities
Ensure consistent meeting of KPIs, devise plans to help employees reach their best potential, manage relationships and develop people, lead the department, analyze situations and data
Seniority
Mid-level Manager
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