Lender Services - Office Manager (Remote)
Core
Managing the Lender Services – Loan Payoff Operations department, including planning, organizing, leading, and controlling functions to meet budget, revenue, and customer satisfaction standards.
Role type
Office Manager (Operations)
Builds
Loan payoff operations for vehicle sellers and buyers
Domain
Automotive auctions / Financial services
Deliverable
client delivery
Required skills
Leadership and team management, virtual call-center management, performance oversight, process improvement, customer service, Microsoft Office proficiency
Preferred skills
Call center experience, financial institution experience, data reporting, bilingualism
Responsibilities
Attract, recruit, develop, and retain a high-performing team; manage a virtual call-center environment; oversee staff performance and accountability; support local or non-local CAT events; communicate with all levels of leadership
Seniority
Manager, hands-on IC