Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia
Core
Lead a team of Technical Support Engineers to deliver exceptional support experiences to SpaceXSI users, solving complex technical challenges and building internal automations.
Role type
Senior IC technical support engineering leader (APAC)
Builds
Internal support automations and optimized support processes for SpaceXSI users
Domain
AI/LLM developer tools and SaaS
Required skills
Technical support leadership, team coaching, complex issue escalation, process optimization, workflow automation, documentation strategy, SaaS support experience, developer tools knowledge
Preferred skills
Debugging and problem-solving, software development workflows, IDEs, LLMs, AI-powered developer tools, stakeholder engagement
