Technical Support Team Lead - Singapore

Plaud

Singapore💼 Full-time🗓 2026-09-10 → 2026-09-26

Core

Lead a technical support team and build AI agents to automate diagnostics for hardware and software products.

Role type

Senior Technical Support Team Lead (AI Builder)

Builds

AI support agents, SOPs, and automated diagnostic workflows

Domain

Consumer hardware & AI productivity tools

Deliverable

production ML models | product features

Required skills

People management, AI agent construction, hardware/software troubleshooting, engineering interface management, team development

Preferred skills

Experience with ISO 27001/SOC 2 environments, data-driven quality benchmarking

Technologies

Plaud App, Web/Desktop Apps, firmware, logs, Gemini, Claude Code

Responsibilities

Run calibration and QA sampling for 350–400 weekly tickets, build AI agents from SOPs, manage the support-to-engineering escalation loop, lead and develop a three-person technical team, benchmark support quality against industry standards

Seniority

Senior, hands-on IC with people management

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About Plaud

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.