Customer Success | SMB | French Market (Paris)
Core
First dedicated Customer Success Manager for the French market, owning the full portfolio from onboarding to renewal and driving proactive upsell.
Role type
Customer Success Manager (SMB/French Market)
Builds
Legal AI platform for law firms and in-house legal teams
Domain
Legal Technology / AI
Required skills
Customer Success management, account management, proactive commercial motion, CRM fluency, market adaptation, KPI monitoring
Preferred skills
Legal or professional-services customer experience, direct sales experience, HubSpot expertise
Technologies
HubSpot
Responsibilities
Own the full French customer portfolio from handover to renewal; run a proactive, commercial CS motion; serve as the single point of contact for French customers; adapt the Italian playbook to France; build dashboards and monitor KPIs
Seniority
Mid-level, hands-on IC
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