AI Mid-Market Customer Success Manager
Core
Serve as the primary post-sales point of contact for mid-market business customers, driving product adoption, retention, and usage of AI-powered communication platforms.
Role type
Mid-Market Customer Success Manager
Builds
AI employee ecosystem for local businesses (Auto, Home Services, Aesthetics)
Domain
B2B SaaS / AI Agents / Local Business Services
Deliverable
client delivery
Required skills
Customer success or account management experience, B2B software experience, ability to speak with C-suite and owners, problem-solving and analytical abilities, technical aptitude for complex software, knowledge of AI technologies (LLMs, Voice AI, automation)
Preferred skills
Growth-oriented approach to AI, top 10% performance reviews history, experience increasing customer value through product usage depth/breadth
Technologies
LLMs, Voice AI, automation platforms
Responsibilities
Serve as primary post-sales point of contact for inquiries, issues, and escalations; drive and increase adoption and utilization of products; proactively engage during renewal process to secure renewals; conduct check-ins to assess satisfaction and optimize usage; anticipate and address potential challenges; develop strong relationships as a trusted advisor; relay product feedback cross-functionally
Seniority
Mid-level, hands-on IC