Customer Success Engineer
Core
Front-line technical support for developers using an email sending platform, focusing on debugging, shipping fixes, and improving AI support agents.
Role type
Customer Success Engineer (Technical Support)
Builds
Scoped bug fixes, documentation, product PRs, and AI support agent improvements
Domain
Developer tools / Email infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Debugging, shipping scoped fixes, creating guides/examples, training AI agents, improving email deliverability, scaling support with automation
Preferred skills
Experience at high-growth companies, using automation and AI to scale resolution capacity
Technologies
Next.js, Plain, Raycast, Retool, Notion
Responsibilities
Debug and report bugs, ship scoped fixes, turn recurring tickets into permanent fixes, train and improve AI support agents, create guides and examples, advocate for customer needs
Seniority
Mid-level (3-5 years experience)