Супервайзер команды специалистов дистанционного замещения полевых продаж, Воронеж
Core
Managing a remote field sales call center team, ensuring sales plan execution, service KPIs, and process standards for PepsiCo.
Role type
Senior team supervisor for remote field sales call center
Builds
Sales plans, service processes, team capabilities, and operational reports
Domain
Consumer goods / B2C sales / Call center operations
Required skills
Sales plan execution, service KPI monitoring, risk assessment, process improvement, team development, quality assurance (call monitoring), cross-functional collaboration, turnover management, productivity optimization, B2C sales expertise
Preferred skills
MS Office proficiency, independent work, multi-tasking, project coordination
Responsibilities
Ensure daily/weekly/monthly FTR task completion, control sales plan and service KPIs, evaluate sales plan risks, prepare analytical reports, assess call quality, develop team and processes, interact with cross-functional teams, manage team turnover, improve processes for efficiency and cost savings, foster service culture
Seniority
Senior, hands-on IC