Customer Account Operations Manager
Core
Leading a team of individual contributors and supervisors within the sales operations function to drive process improvement, manage expenses, and ensure alignment with organizational goals.
Role type
Senior management-level sales operations manager
Builds
Operational processes across the complete sales cycle
Domain
B2B Sales Operations
Required skills
Team Management, Sales Operations, Process Improvement, Data Analysis, Salesforce, KPIs, Business Development, Sales Strategy, Finance, Customer Relationship Management
Preferred skills
Certified Sales Operations Professional (CSOP), Project Management Professional (PMP)
Technologies
Salesforce
Responsibilities
Manage a team of individual contributors and supervisors across multiple job families within sales operations, Set direction for assigned teams and hold accountability for deliverables while managing expenses, Foster strategic relationships with clients and internal stakeholders, Manage execution of operational processes across the complete sales cycle, Offer consulting expertise to project and account teams, Drive continuous improvement in sales operations processes, Manage recruitments, performance goals, and career development, Utilize customer and sales data to generate insights, Ensure all customer issues are addressed in compliance with policies
Seniority
Senior, hands-on IC