Delivery Excellence Lead
Core
Own and improve the end-to-end Professional Services process framework and act as global owner of the PSA platform to ensure consistent, predictable, and profitable delivery across all markets.
Role type
Senior Delivery Excellence Lead (Professional Services Operations)
Builds
Global Professional Services process framework and PSA platform adoption
Domain
B2B SaaS for construction and maintenance services
Required skills
process framework design, delivery governance, change management, multi-market initiative leadership, stakeholder management, cross-functional collaboration (PS, CS, Support), AI tooling integration strategy, financial tracking, standards enforcement
Preferred skills
Salesforce/Certinia PSA platform ownership, multi-market platform rollouts (PSA/ERP/CRM), Nordics or Benelux market experience
Technologies
Salesforce, PSA platforms, AI tooling
Responsibilities
Define, maintain, and enforce global Professional Services standards; drive PSA platform adoption and workflow governance; coordinate with Customer Success and Support for end-to-end consistency; partner with market leaders to translate global standards to local practice; ensure accurate time registration and project financials across markets. (via careerplan.io/jobs/699fb051-9352-43d8-a871-abfb75f57d01-delivery-excellence-lead-at-aceve)
Seniority
Senior, hands-on IC with strategic scope