Strategic Account Manager (Major Accounts)
Core
Strategic Account Manager driving retention and growth for major enterprise accounts ($6M-$10M ARR) by executing strategic plans and expanding market presence.
Role type
Senior Strategic Account Manager (Enterprise)
Builds
Market expansion, cross-sell opportunities, and long-term client value for key accounts.
Domain
SaaS / MarTech / AI / Personalization
Deliverable
client delivery
Required skills
Strategic account planning, executive relationship management, MEDDPICC sales methodology, data analysis (eCommerce, AB testing), ecosystem collaboration, risk mitigation, value-based selling
Preferred skills
Martech, Ad Tech, Search, Commerce, AI, Digital Experience backgrounds, SDR outbound experience, analytics proficiency
Technologies
CRM, forecasting tools
Responsibilities
Manage key Major Accounts focusing on retention and growth beyond traditional upsell; Develop and execute strategic account plans and go-to-market strategies; Serve as primary point of contact for economic buyers and C-Suite executives; Collaborate with partners, Customer Success, and internal stakeholders to drive customer value; Proactively monitor account health and revenue; Lead Quarterly Business Reviews; Execute upsell and cross-sell deals using value-based sales cycles; Identify risks and orchestrate timely mitigation; Educate clients on new use cases and features.
Seniority
Senior, hands-on IC