Senior Customer Service representative
Core
Support day-to-day operations of a high-performing customer service team, manage orders and enquiries, and drive outstanding customer outcomes.
Role type
Senior IC Customer Service Representative (2IC)
Builds
Customer relationships and digital-first solutions for Eaton products
Domain
Industrial manufacturing / Energy
Required skills
Mentoring, coaching, stakeholder management, ERP systems, Microsoft Office, communication
Preferred skills
SAP, Salesforce, technical customer service experience
Technologies
SAP, Salesforce, Microsoft Office
Responsibilities
Manage customer orders and enquiries via phone and email; Build strong customer relationships and advise on product availability, pricing and order solutions; Promote Eaton digital tools and support customers with digital-first solutions; Collaborate with sales, product, finance and supply chain teams; Coordinate with warehouse and logistics teams to maintain stock availability and on-time delivery; Support key accounts, customer escalations and continuous improvement initiatives; Coach team members, share product knowledge and contribute to a high-performing culture.
Seniority
Senior, hands-on IC with mentoring responsibilities