Customer Service Representative
Core
Nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements while overseeing end-to-end order management and supply chain operations.
Role type
Senior IC Sales Operations & Customer Experience Manager
Builds
Operational excellence in order management, inventory planning, and customer retention initiatives
Domain
B2B Sales, Supply Chain, Customer Experience
Required skills
Order Management, Demand Forecasting, Inventory Planning, Key Account Management, SAP HANA Support, Cross-Functional Collaboration, Process Improvement, Stakeholder Management, Customer Experience Management, Reporting & Data Analysis
Preferred skills
Business Administration, Economics, Sales, Marketing
Technologies
SAP HANA
Responsibilities
Oversee end-to-end order management and customer support processes; Partner with Supply Chain and Sales teams to analyze demand forecasts and optimize inventory levels; Provide daily support to business users on SAP HANA, troubleshooting issues and guiding system utilization; Manage relationships with strategic Key Account customers to support long-term business growth.
Seniority
Mid-level, hands-on IC