Account Program Manager
Core
Manage service orders and operational activities for the Customer Support Business Group, coordinating with field service and cross-functional teams to ensure timely delivery and resolve issues.
Role type
Senior Account Program Manager (Service Operations)
Builds
Service order fulfillment and operational support for Lam's installed base
Domain
Semiconductor equipment manufacturing / Customer Service Operations
Required skills
SAP proficiency, MS Office (Word, PowerPoint, Excel), service order management, KPI monitoring, cross-functional coordination, process improvement
Preferred skills
Visio, Access
Responsibilities
Process service orders from entry to delivery in SAP, act as primary liaison for field service inquiries, manage open service orders and resolve issues, monitor and improve KPIs (DIT, R-part utilization), drive continuous improvement initiatives
Seniority
Senior, hands-on IC