Customer Operations Advisor
Core
First point of contact for solving and delivering solutions to customer inquiries, managing backlog through digital tools, and driving cross-functional metric actions to improve Total Customer Experience.
Role type
Customer Operations Advisor (Sales Operations)
Builds
Order status updates, process improvement recommendations, and data-based solutions for business decisions.
Domain
Supply chain / Customer service / Financial management
Deliverable
dashboards & analysis
Required skills
Backlog management, Order-to-Cash processes, Data analysis, Cross-functional collaboration, Regulatory compliance, Cash flow acceleration
Preferred skills
S4-SAP, Microsoft Office (Excel, PowerPoint)
Responsibilities
Act as first point of contact for customer inquiries, Manage backlog through digital tools, Communicate order status and process improvement opportunities, Engage with internal teams and external customers to solve business process issues, Provide data-based solutions and recommendations, Optimize current processes, Drive cross-functional metric actions, Influence processes to accelerate cash flow
Seniority
Mid-level (2-4 years experience)