Customer Success Manager (m/f/d)
Core
Serve as the voice of the customer for Eaton's electrical and electronic products, driving customer experience, retention, and business growth through proactive collaboration and issue resolution.
Role type
Customer Success Manager (B2B)
Builds
Customer retention and growth for Eaton's Power Distribution and control systems portfolio
Domain
Industrial electrical products and energy management
Deliverable
product features
Required skills
Customer relationship management, Escalation and issue resolution, Customer health metrics monitoring, Voice of Customer (VOC) initiatives, Cross-functional coordination, SAP proficiency, Analytical mindset, Project coordination
Preferred skills
Salesforce experience, CPQ tools experience, Industrial/B2B industry experience
Technologies
SAP, Salesforce, CPQ
Responsibilities
Manage overall customer support relationships and act as an escalation point, Resolve customer escalations by coordinating cross-functional teams, Ensure customers realize maximum value from Eaton solutions, Monitor customer health metrics and proactively address risks, Develop action plans to improve customer satisfaction and loyalty, Drive adoption of products, services, and digital solutions
Seniority
Mid-level, hands-on IC