Field Service Operations Anayst

Mascot, New South Wales, AUS, 2020Full-time2026-10-15 → 2026-11-10

Core

Operational backbone for Field Service and Project Delivery teams, driving data accuracy, system governance, forecasting, reporting, and process improvement.

Role type

Senior IC operations analyst (field service)

Builds

Operational visibility, efficiency, and decision-making capabilities for service organizations

Domain

Power management / Field Service Operations

Deliverable

dashboards & analysis

Required skills

Salesforce Field Service administration, SafetyCulture (Mitti) management, Power BI, Excel, data analysis, resource forecasting, inventory management, process improvement

Preferred skills

CRM/FSM platform experience, stakeholder engagement, continuous improvement mindset

Technologies

Salesforce, SafetyCulture (Mitti), Power BI, Excel

Responsibilities

Administer Salesforce Field Service and operational platforms; Manage SafetyCulture inspections and compliance; Develop dashboards and KPI tracking tools; Support workforce planning and resource forecasting; Monitor inventory and asset utilization; Drive process improvement initiatives; Ensure data quality and reporting consistency

Seniority

Mid-to-Senior, hands-on IC

About Eaton

Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.