Customer Service Business Data Analyst
Core
Transform business, operational, and customer data into actionable insights to improve customer experience, service efficiency, and business outcomes for a global metrology solutions company.
Role type
Business Data Analyst (Customer Service & Technical Support)
Builds
Interactive dashboards, automated operational reports, executive presentations, and forecasting models for case volume and staffing.
Domain
Semiconductor manufacturing / Customer Service Operations / Technical Support
Deliverable
dashboards & analysis
Required skills
Data analytics, statistical analysis, forecasting, KPI management, Power BI, Excel (advanced), SQL, CRM platforms (Salesforce/Oracle), trend analysis
Preferred skills
AI/Copilot automation, self-service analytics, experience in large-scale support organizations
Technologies
Power BI, Tableau, Excel, Salesforce, Oracle
Responsibilities
Analyze customer service SAM, revenue, and GM metrics; maintain KPIs and scorecards; analyze case and ticket data to identify recurring technical issues; design and build interactive dashboards; develop forecasting models for workload planning.
Seniority
Mid-level, hands-on IC
