云计算客户支持工程师-火山引擎
Core
Provide L1.5 post-sales support for Volcengine public cloud products, assisting with escalated customer tickets and resolving complex technical issues.
Role type
Cloud customer support engineer (L1.5)
Builds
Public cloud services (compute, storage, containers)
Domain
Cloud computing
Deliverable
client delivery
Required skills
cloud computing expertise, troubleshooting, technical documentation, stakeholder collaboration, knowledge base management
Preferred skills
ACP, RHCE, HCIE, CKA certifications, OS/cloud server/container/database/storage/network specialization
Technologies
Operating systems, cloud servers, containers, databases, storage, networks
Responsibilities
Assist frontline engineers with escalated customer tickets, provide technical consultation on cloud services, collaborate with technical experts to resolve complex issues, contribute to knowledge base and technical documentation, optimize workflows and tools
Seniority
Mid-level, hands-on IC
