Technical Account Manager, WWPS-UKGI-PS
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health.
Role type
Senior IC Technical Account Manager (Cloud Operations)
Builds
AWS cloud environments and customer success strategies
Domain
Cloud computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Distributed systems troubleshooting, technical engineering, German (C1+), English (C1+), stakeholder management, risk management, cost optimization
Preferred skills
AWS services experience, enterprise customer-facing technical leadership
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Advise on solutions and provide technical guidance, ensure AWS environments remain operationally healthy, develop trusting relationships with customers, drive technical discussions regarding incidents and trade-offs, consult with partners from developers to C-suite, proactively find opportunities for additional value, provide detailed reviews of service events and metrics, solve problems during workload migration
Seniority
Senior, hands-on IC