Support Engineer, Managed Operations
Core
Support engineer for AWS European Sovereign Cloud (ESC), ensuring high-availability of core cloud services (EC2, S3, Dynamo, Lambda, Bedrock) for EU customers.
Role type
Senior IC cloud operations engineer
Builds
High-availability AWS services and infrastructure for EU customers
Domain
Cloud computing / Utility Computing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux OS troubleshooting, network troubleshooting, systems engineering, networking administration, storage systems management, reading scripts/code, executing SOPs, operating high-availability distributed applications, performance tuning, fleet utilization optimization, monitoring frameworks
Preferred skills
AWS or other cloud systems experience, Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible), 24x7 operations experience
Technologies
EC2, S3, Dynamo, Lambda, Bedrock, CloudWatch, Datadog, Grafana, Elastic, CDK, CloudFormation, Puppet, Chef, Ansible
Responsibilities
Maintain and improve service level of ESC, collaborate with global AWS teams, enhance day-to-day operations, resolve less time-sensitive issues, participate in on-call rotations
Seniority
Senior, hands-on IC