IT Service Desk Analyst
Core
First point of contact for day-to-day IT support across the Perth office and other sites, handling user requests, device setup, and troubleshooting.
Role type
IT Service Desk Analyst
Builds
Windows devices via Intune and Autopilot, Microsoft 365 environments, and core business systems
Domain
Energy services infrastructure
Required skills
Windows device management, Microsoft 365 support, ticketing systems, AD and Entra ID administration, Intune and Autopilot deployment, printer and meeting room equipment support, knowledge base maintenance
Preferred skills
IT certification, hands-on helpdesk experience, problem-solving, adaptability to new systems, multi-tasking
Technologies
Windows, Microsoft 365, Intune, Autopilot, Entra ID, Exchange, Teams, SharePoint, OneDrive
Responsibilities
Answer IT support calls and tickets, set up new employee accounts and devices, deploy and maintain Windows devices, troubleshoot Microsoft 365 applications, support core business systems during rollouts, manage office hardware, update knowledge base (via careerplan.io/jobs/683b2c0a-8e43-4c12-b187-125e80fc9e24-it-service-desk-analyst-at-ocu-aec-pty)
Seniority
Entry to Mid-level, hands-on IC