Service Desk Analyst
Core
Provide hands-on technical support and service delivery for IT infrastructure, devices, and cloud services across the organization.
Role type
IT Service Desk Analyst
Builds
Stable IT operations and user support experience
Domain
Financial Technology (FinTech)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365, Azure AD, RBAC, Microsoft Intune, Power Automate, Power Apps, Windows/macOS troubleshooting, Active Directory, networking fundamentals, hardware assembly
Preferred skills
None stated
Technologies
Azure, Microsoft Intune, Power Automate, Power Apps, Surface, Dell, Mac
Responsibilities
Provide hands-on support for Azure RBAC, Microsoft Intune, Power Automate, and Power Apps; Build and configure Surface, Dell, and Mac laptops; Troubleshoot hardware, software, network, and access issues; Resolve incidents and service requests in line with SLAs; Triage, prioritize, and escalate tickets; Keep accurate records in the ITSM system
Seniority
Individual Contributor