Technical Support Engineer II
Core
Resolve complex technical issues regarding customer AI-spend and cloud-cost data flow through CloudZero's platform using logs, APIs, and data pipelines.
Role type
Senior Technical Support Engineer (Data & AI troubleshooting)
Builds
Customer trust and platform reliability for AI cost management
Domain
SaaS / Cloud Cost Management / AI Infrastructure
Deliverable
client delivery
Required skills
complex troubleshooting, SQL (Snowflake), log analysis (Sumo Logic), agentic AI tooling, REST API fluency, cloud billing data reasoning, written/verbal communication
Preferred skills
Fin (Intercom) platform experience, building reusable AI workflows, multi-cloud billing exposure, FinOps background
Technologies
Snowflake, Sumo Logic, Claude Code, Codex, Fin, Zendesk, Pylon, DevRev, AWS, Azure, GCP, OCI
Responsibilities
Own and resolve complex technical tickets end-to-end without engineering escalation; investigate cloud-billing connection health across providers; build knowledge content (docs, runbooks) to power AI deflection; tune AI agents to handle more issues autonomously; prioritize ticket backlog and drive clear communication with customers and engineering.
Seniority
Mid-Senior, hands-on IC
