Customer Support Engineer - Level 1
Core
Provide in-depth technical support, analysis, diagnosis, and recovery of complex technical issues for Celonis Platform customers.
Role type
Level 1 Customer Support Engineer
Builds
Customer support operations for Celonis On-Premise and Cloud-based products
Domain
Enterprise AI / Process Mining / IT Support
Deliverable
client delivery
Required skills
Linux/Unix systems administration, SQL, AWS or MS Azure, Python or Java, Docker or Kubernetes, SSO or JKS, Root Cause Analysis (RCA), ITSM processes
Preferred skills
Database systems, structured problem analysis
Technologies
Celonis Platform, Datadog, AWS, MS Azure, Docker, Kubernetes, Python, Java, SQL
Responsibilities
Resolve complex tickets according to ITSM processes; Qualify problems or defects for collaboration with Development and Product Management; Participate in Root Cause Analysis (RCA) cycles; Contribute to Continual Service Improvement (CSI) cycles; Participate in 24x7 Support model
Seniority
Entry-level, hands-on IC
