Senior Customer Success Manager, General Manufacturing
Core
Strategic relationship management and value realization for large manufacturing customers using AI-native software.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term success plans and adoption strategies for manufacturing clients
Domain
Manufacturing / Industrial Operations / AI Software
Required skills
Enterprise account management, manufacturing shop-floor implementation, executive stakeholder management, cross-functional leadership, data-driven account health monitoring, strategic revenue expansion
Preferred skills
MES/ERP system familiarity, MBA/Masters degree
Technologies
Tulip platform, MES, ERP
Responsibilities
Own strategic relationships with VP/C-suite stakeholders, drive platform adoption across plant networks, monitor account health and lead renewals, identify expansion opportunities, mentor junior CSMs, partner with Product/Engineering on integrations