Manager, Customer Success (Enterprise)
Core
Lead the Americas Customer Success team to manage customer engagement from deployment through renewal, building scalable engagement models and optimizing operational platforms for high-volume enterprise customers.
Role type
Manager, Customer Success (Enterprise)
Builds
Scalable customer engagement models, CSM playbooks, and optimized operational platforms for the Americas region.
Domain
B2B Technology / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, Customer Success management, Enterprise account management, Business growth strategy, Data analysis, Cross-functional collaboration
Preferred skills
Cybersecurity experience, Experience with regional sales leadership
Technologies
Customer Success platforms, Operational platforms
Responsibilities
Recruit and lead the Americas Customer Success team; Create value-based plans and set KPIs for the team; Develop the CSM playbook mapping the customer journey; Optimize the Customer Success operational platform; Collaborate with onboarding, sales, support, and product teams; Drive business growth, usage, adoption, and churn reduction; Analyze customer data to improve experience and articulate value.
