Account Management (d/w/m*)
Core
Account Manager responsible for expanding relationships with existing B2B SaaS customers, driving upsell/cross-sell, and ensuring customer success through onboarding and retention strategies.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer success plans, upsell/cross-sell offers, onboarding touchpoints, retention measures
Domain
SaaS, Digital Asset Management (DAM)
Required skills
Account management, upselling, cross-selling, customer onboarding, churn prevention, business reviews, CRM usage, contract and billing management, risk identification, stakeholder coordination
Preferred skills
SaaS experience, technical product understanding, data analysis, structured problem solving
Technologies
HubSpot
Responsibilities
Manage contract, billing, and licensing questions; identify upgrade potential and negotiate offers; coordinate customer onboarding; develop and monitor success plans for Tier 1 and 2 customers; conduct business reviews and implement retention measures; collect and prioritize customer feedback.
Seniority
Mid-Senior, hands-on IC