Customer Success Manager I | Spain
Core
Manage customer relationships, drive renewals and growth, and enable adoption of ExtraHop's Network Detection and Response (NDR) and Network Performance Management (NPM) solutions.
Role type
Mid-level Customer Success Manager
Builds
Customer success plans, adoption strategies, and revenue growth for NDR/NPM products
Domain
Cybersecurity / Network Security / Network Performance
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), relationship management, contract renewal negotiation, customer onboarding, stakeholder engagement, product roadmap input, cross-functional collaboration, project management, documentation
Preferred skills
Cyber Security or Networking training, Arabic, French, German, or Portuguese, sales experience
Technologies
ExtraHop NDR, ExtraHop NPM, IDS, cloud-scale machine learning
Responsibilities
Analyze customer requirements to promote high-value application of ExtraHop; Secure contract renewals and identify growth opportunities; Engage end-users to provide targeted assistance and enablement; Lead new customer onboarding; Assess and document customer health and maturity levels; Execute customer engagement workflows; Contribute to Voice of Customer activities; Champion customer needs to development teams; Develop and maintain Customer Success Plans; Host recurring customer meetings and Business Reviews; Operate as nexus for customer engagement with Sales, Marketing, Product, and Support.
Seniority
Mid-level, hands-on IC