Customer Success Manager - Asia
Core
Ensure success of Asia customers in businesses, governments, and higher education by serving as a trusted advisor and guiding them towards desired outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
High-leverage solutions to drive value and ROI for enterprise customers
Domain
EdTech / Corporate Learning / Government / Higher Education
Required skills
Account management, Customer retention, Utilization metrics, Expansion/growth, Executive relations, ROI articulation, Cross-functional collaboration, Strategic relationship management
Preferred skills
AI application, Data analysis (Excel/Sheets/Looker), Edtech experience, Higher education experience
Technologies
Coursera platform, Excel, Sheets, Looker
Responsibilities
Own strategic relationships with assigned customer accounts through remote and on-site engagements; Act as a trusted advisor to help customers derive value; Drive high utilization of the platform via regular cadence meetings and turn-around plans; Share accountability with Sales for retention and expansion; Serve as the primary voice of customer and point of escalation for issues.
Seniority
Senior, hands-on IC
