Customer Advocate
Core
Drive revenue and accelerate conversions through real-time chat and calls interactions by identifying buying signals and delivering persuasive product insights.
Role type
Sales-driven Customer Advocate Representative
Builds
Unified platform for verified B2B contact data and engagement tools
Domain
SaaS / Go-to-market solutions
Deliverable
production ML models
Required skills
Live chat and call handling, consultative selling, upselling and cross-selling, opportunity capture, internal collaboration, KPI management
Preferred skills
AI-native mindset, rapid technology adoption
Technologies
Apollo.io platform
Responsibilities
Drive revenue through live chat and calls, ensure client satisfaction, own the sales conversation from inquiry to conversion, proactively upsell and cross-sell, meet chat-to-close rate targets and revenue quotas, respond to inquiries within 30 seconds via chat and 4 hours via email, capture opportunities from support interactions, collaborate with Product and Sales to improve experience
Seniority
Entry to Mid-level, hands-on IC