Customer Success Manager, Federal Accounts
Core
Own the post-sale experience for commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion to ensure long-term partnership.
Role type
Senior Customer Success Manager (Federal/Regulated Accounts)
Builds
Virtual workspace platform enabling secure mobile access to enterprise apps and data with zero endpoint data
Domain
Cybersecurity SaaS / Secure Mobility
Required skills
Customer lifecycle management, retention and expansion strategy, health score monitoring, QBR execution, executive stakeholder management, CRM proficiency
Preferred skills
Federal/Defense/Financial Services/Healthcare customer experience, cybersecurity domain knowledge (VDI, zero-trust), CS playbook development
Technologies
Salesforce, Planhat, Gainsight, ChurnZero, Totango
Responsibilities
Build success plans with clear milestones, monitor health scores to flag renewal risk, identify expansion opportunities, build multi-threaded relationships to CISOs/CIOs, act as voice of customer to Product/Engineering
Seniority
Senior, hands-on IC