Customer Success Manager
Core
Own a portfolio of 40-50 crypto businesses, fintechs, banks, and stablecoin issuers to ensure measurable value, confident renewals, and growth.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, renewal, and expansion pipelines for compliance tools in the crypto and financial services sector.
Domain
Financial services, RegTech, Crypto, Blockchain, Web3
Required skills
B2B customer success or account management in SaaS, financial services background (crypto/regtech/payments), structured client meeting approach, commercial acumen, AI tool fluency
Preferred skills
AML/KYC/financial crime compliance experience, blockchain/Web3/digital assets familiarity, second European language, industry event representation
Technologies
AI tools, health scores, usage data analytics platforms
Responsibilities
Own health, retention, and expansion pipeline using health scores and usage data; Run end-to-end renewals with risk forecasting and commercial negotiation; Spot and lead expansion opportunities; Run QBRs to demonstrate value and shape EMEA team playbooks