Account Manager
Core
Account Manager responsible for owning a portfolio of Managed Service Provider (MSP) accounts, driving expansion, and maximizing value through upsell and cross-sell opportunities.
Role type
Account Manager (B2B Sales)
Builds
Revenue growth and account expansion for MSP clients using Kaseya's IT management and cybersecurity software suite.
Domain
IT Management / Cybersecurity / Managed Services
Required skills
Account management, B2B sales, revenue target achievement, relationship building, commercial strategy, CRM management, forecasting, data analysis
Preferred skills
MSP client experience, B2B sales with SMBs, Salesforce proficiency, commercial mindset
Technologies
Salesforce
Responsibilities
Take ownership of MSP account portfolios, identify upsell/cross-sell opportunities, re-engage low-engagement customers, develop account growth plans, monitor product adoption metrics, manage CRM pipeline and forecasting, collaborate with Customer Success and Sales teams.
Seniority
Mid-level (2-5 years experience)