Customer Experience Leader - South Bank, QLD
Core
Lead a high-performing customer-focused team to enhance customer satisfaction and drive business performance for the Travelwise business.
Role type
Senior Customer Experience Leader / Team Manager
Builds
Customer service operations and team capability within the travel industry
Domain
Travel / Hospitality
Deliverable
product features
Required skills
Team leadership and development, operational travel industry experience, customer service management, stakeholder engagement, budget management, performance management, complaint resolution, rostering and administration
Preferred skills
GDS and travel booking systems experience, Business Management qualification, business management/reporting systems experience
Responsibilities
Lead, recruit, train, and onboard team members; set performance expectations and conduct development conversations; resolve customer issues and complaints; develop initiatives to enhance customer satisfaction; oversee day-to-day administration including reporting, documentation, compliance, rostering, and budgeting; ensure workplace health and safety procedures are followed.
Seniority
Senior, hands-on IC with team management responsibilities