Customer Experience Manager
Core
Leading and optimizing the end-to-end customer journey across service delivery, training, pricing integrity, and project quoting to support sales growth and operational excellence.
Role type
Senior Customer Experience Manager
Builds
Customer service operations, training programs, pricing governance, and project quotations
Domain
B2B commercial operations and customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Commercial acumen, pricing strategy, project quoting, process improvement, team leadership, stakeholder management, ERP/CRM systems, cross-functional collaboration
Preferred skills
Technical or industrial environment experience, change management, matrix organizational structure navigation
Technologies
ERP, CRM, Microsoft Office Suite
Responsibilities
Lead and coach the Customer Service team; Oversee pricing processes and governance; Manage project quotation preparation and commercial risk; Optimize the end-to-end customer journey and service metrics; Develop training programs for customer adoption
Seniority
Senior, hands-on IC with team management
