Customer Service Representative (Asia Remote - Thai Speaker)
Core
Point of contact for partners and guests to resolve booking issues, disruptions, and complex cases, ensuring the travel chain holds together.
Role type
Customer Service Representative (Partner Success & Escalation)
Builds
Reliable travel experiences for guests and operational continuity for hotel partners/OTAs
Domain
B2B Travel Technology / Hospitality Infrastructure
Deliverable
client delivery
Required skills
Complex case resolution, cross-team coordination, process documentation, stakeholder management, ownership of end-to-end cases
Preferred skills
Travel or hospitality industry experience, additional Asian language proficiency
Technologies
Microsoft Office, customer service tooling
Responsibilities
Resolve escalated booking issues and disruptions, coordinate resolutions across internal teams and external partners, guide junior team members, document recurring disruption patterns to fix upstream
Seniority
Mid-level (3–4 years experience)
