Senior Customer Success Engineer
Core
Senior Customer Success Engineer driving product adoption, technical enablement, and churn mitigation for enterprise customers in the telemetry and AI infrastructure space.
Role type
Senior Scaled Customer Success Engineer (IC)
Builds
Digital enablement programs, 1:1 customer engagements, and 1:many educational content (webinars, workshops)
Domain
Telemetry infrastructure, AI platform, data observability, security (SIEM, APM)
Required skills
Data observability and security knowledge, troubleshooting complex technical issues, creating technical content, strategic customer engagement, data analysis, cross-functional collaboration
Preferred skills
Cloud provider experience (AWS, Azure, GCP), familiarity with customer success platforms (Gainsight), multi-lingual capabilities (French, Spanish, German)
Technologies
SIEM, APM, logging, metrics, Gainsight, AWS, Azure, GCP
Responsibilities
Develop and deliver enablement materials to boost product adoption; Act as a trusted technical advisor for troubleshooting; Collaborate on 1:many content initiatives; Engage strategically with customers to align business needs with product capabilities; Serve as a feedback loop to influence product enhancements; Analyze customer data to optimize engagement strategies; Identify churn risks and develop retention strategies; Track and report on customer health and adoption metrics
Seniority
Senior, hands-on IC
