Senior Enterprise Customer Success Manager (New York City, NY)
Core
Lead Edmentum's largest strategic partnership with NYC Public Schools, driving retention, growth, and student outcomes while managing a team of Enterprise CSMs.
Role type
Senior Enterprise Customer Success Manager (Team Lead)
Builds
Multi-year account strategy, implementation, and adoption for NYC Public Schools
Domain
K-12 Education Technology
Required skills
Executive stakeholder management, team leadership and coaching, retention and renewal strategy, strategic account planning, cross-functional partnership, K-12 education domain expertise
Preferred skills
Experience with large urban school districts, existing NYC education ecosystem relationships, managing complex enterprise portfolios
Technologies
Customer Success platforms, CRM tools, data analytics tools
Responsibilities
Lead and develop a team of Enterprise CSMs; Own retention and renewal outcomes for the enterprise book of business; Build trusted relationships with superintendents and senior district leaders; Partner with Sales on account plans and growth; Define customer success playbooks and standards; Serve as the voice of the enterprise customer to influence product and service decisions.
Seniority
Senior, hands-on IC with team leadership
