Technical Account Manager
Core
Primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
CloudSEK's AI-driven threat detection and attack surface monitoring platform
Domain
Cybersecurity / AI / SaaS
Deliverable
client delivery
Required skills
Account management, Security analysis, QBR/ABR execution, Upsell/cross-sell strategy, Stakeholder management, CRM proficiency
Preferred skills
BFSI sector experience, CEH/Security+/CISM certifications
Technologies
CloudSEK XVigil, BeVigil, SVigil, AIVigil
Responsibilities
Manage and nurture relationships with assigned accounts, Conduct QBRs/ABRs/EBRs to assess engagement, Triage platform findings and report threat insights, Drive product adoption and conduct walkthroughs, Identify upsell/cross-sell opportunities and own renewals, Gather customer feedback for product development
Seniority
Mid-Senior, hands-on IC