Strategic Customer Success Manager
Core
Oversee Connecteam's high-value Enterprise and Strategic customers in the US, ensuring long-term retention, expansion, and advocacy through a consultative, data-driven approach.
Role type
Senior IC Strategic Customer Success Manager (Enterprise SaaS)
Builds
Long-term client retention, expansion, and advocacy for deskless workforce management platform
Domain
Enterprise SaaS / Workforce Management / Digital Transformation
Required skills
Enterprise SaaS customer success, Executive stakeholder engagement, Digital transformation strategy, Change management, Data-driven decision-making, Account expansion
Preferred skills
HR Tech background, International remote-first experience, Workforce Management domain expertise
Technologies
Customer usage analytics, CRM tools, Collaboration platforms
Responsibilities
Develop and execute strategic success plans aligned with customer business objectives, Build and nurture relationships with C-level executives and IT teams, Partner with customers to solve critical business challenges and maximize platform value, Identify expansion opportunities and collaborate with Sales to drive upsells, Leverage customer usage analytics to identify risks and opportunities, Act as primary escalation point for complex challenges
Seniority
Senior, hands-on IC
