Strategic Customer Success Manager
Core
Oversee Connecteam's high-value Enterprise and Strategic customers in the US, ensuring long-term retention, expansion, and advocacy through a consultative, data-driven approach.
Role type
Senior IC Strategic Customer Success Manager (Enterprise SaaS)
Builds
Long-term client relationships, strategic success plans, and customer advocacy stories
Domain
Enterprise SaaS / Workforce Management / Digital Transformation
Required skills
Enterprise SaaS experience, managing Enterprise/Strategic accounts ($100K+ ACV), engaging C-level executives, driving expansion, digital transformation, change management, data analytics
Preferred skills
HR Tech background, Workforce Management industry knowledge, international remote-first experience
Technologies
Connecteam platform, customer usage analytics tools
Responsibilities
Develop and execute strategic success plans aligned with customer business objectives; Build and nurture relationships with C-level executives, IT teams, and operational leaders; Partner with customers to solve critical business challenges and implement best practices; Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells; Leverage customer usage analytics to proactively identify risks and opportunities; Partner with Marketing to develop case studies and promote customer success stories; Act as the primary escalation point to resolve complex challenges
Seniority
Senior, hands-on IC
