Manager, Renewals
Core
Lead and develop a high-performing team of Renewal Managers to execute commercial renewals, protect revenue, and strengthen customer relationships for a SaaS platform.
Role type
Senior Manager, Renewals
Builds
A scalable, predictable renewal motion and commercial execution process for a SaaS workflow automation platform.
Domain
SaaS / Enterprise Software / Customer Success
Required skills
SaaS commercial leadership, team management, renewal forecasting, contract negotiation, SaaS metrics (ARR, GRR, NRR), cross-functional collaboration, process optimization, data analysis
Preferred skills
Experience with high-touch/mid-touch renewal motions, automation of renewal workflows, coaching commercial talent
Technologies
CRM, forecasting tools, dashboards
Responsibilities
Lead and coach a team of Renewal Managers; own renewal performance metrics (GRR, churn, forecast accuracy); guide complex commercial negotiations; partner with Customer Success and Sales on lifecycle strategy; establish renewal playbooks and operating cadences; recruit and develop commercial talent.
Seniority
Senior, hands-on IC with people leadership