Account Manager, SMB accounts
Core
Account Manager responsible for owning a portfolio of SMB accounts, re-engaging existing customers, and driving revenue growth through upsell and cross-sell opportunities.
Role type
Account Manager (SMB)
Builds
Revenue growth and account expansion for SMB clients
Domain
IT Management & Cybersecurity (SaaS)
Required skills
Account ownership, upsell/cross-sell strategy, customer re-engagement, commercial growth planning, adoption monitoring, CRM management, forecasting, B2B sales experience
Preferred skills
SaaS/technology sales experience, meeting sales targets, analytical abilities, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Take full ownership of SMB account portfolio, re-ignite relationships with low-engagement customers, develop tailored account plans, monitor product usage metrics, exceed revenue targets, partner with Customer Success and Sales teams, manage pipeline and forecasting in Salesforce
Seniority
Mid-level, hands-on IC