Director of Customer Programs

BerlinFull-time2026-10-21 → 2026-10-22

Core

Design, scale, and execute global customer engagement and educational initiatives to drive product adoption, user engagement, and lifetime customer value.

Role type

Director of Customer Programs (Strategic Leader)

Builds

Scaled, AI-native customer education programs and retention strategies

Domain

Cybersecurity / Human Risk Management / SaaS

Required skills

Strategic leadership, program design and execution, team leadership and coaching, revenue ownership (GRR/NRR), AI and automation integration, cross-functional alignment, data-driven decision making

Preferred skills

Scaling customer programs in mid-stage SaaS, cybersecurity industry experience, fluency in German or additional European languages

Technologies

AI tools, automation technologies, customer analytics platforms

Responsibilities

Develop and execute strategy for product adoption and user engagement; define and launch the SoSafe Education Program roadmap and curriculum; lead and coach a global team of individual contributors; build scalable frameworks and automated processes; partner with Marketing, Product, and Sales to align strategic priorities; own program-level KPIs linking activity to GRR/NRR movement

About SoSafe

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.